Hi, I'm Dandi Sugiarto

PT Intersoft Solutions (iSeller)

October 2022 — Present

• Installed, tested, and deployed POS solutions at customer outlets, ensuring system readiness and stable operations before go-live.
• Delivered end-user technical support for POS software, hardware, and peripheral devices by diagnosing and resolving issues efficiently.
• Performed REST API testing and validation using Postman to verify application functionality and facilitate effective collaboration with development teams.
• Investigated application issues, including missing transactions, inconsistent order IDs, and data discrepancies through database inspection using SQLite Browser.
• Managed and tracked technical incidents using HubSpot Ticketing System, ensuring timely resolution, proper documentation, and cross-functional coordination.
• Collaborated with developers, operations, and support teams through Slack to troubleshoot incidents, discuss technical solutions, and coordinate issue escalations.
• Identified recurring technical issues, documented root causes, and provided detailed findings to support continuous system improvements.
• Provided technical support during live events and customer deployments, ensuring uninterrupted system performance and operational reliability.

PT Supra Primatama Nusantara (Biznet)

October 2018 — October 2022

• Delivered field support for customer access network infrastructure, ensuring stable fiber optic connectivity and service availability.
• Diagnosed and resolved fiber optic network faults through systematic troubleshooting and root cause analysis to minimize service downtime.
• Installed, activated, and configured fiber optic services, including cabling, customer premises equipment (CPE), and access devices.
• Installed and configured Customer Edge (CE) devices for Metro Ethernet (Metro-E) services, enabling seamless remote monitoring and management by NOC teams.
• Performed SFP module replacement, optical power verification, and fiber link troubleshooting at SPOP nodes to restore network connectivity.
• Supported end-to-end migration from EPON to GPON, including hardware replacement, service migration, and post-implementation validation to ensure uninterrupted customer services.
• Assisted infrastructure deployment and recovery projects by validating optical power levels and ensuring Acceptance Test Procedure (ATP) requirements were successfully achieved.
• Conducted preventive and corrective maintenance on network infrastructure to improve service reliability and reduce recurring incidents.
• Communicated technical findings and service updates effectively to customers, contractors, and internal operations teams.
• Coordinated with Network Operations Center (NOC) and cross-functional teams to escalate, investigate, and resolve complex network incidents efficiently.

PT Megah Sentral Bangunan (Dunia Bangunan)

August 2017 — September 2018

• Provided end-user technical support for hardware, software, and Windows operating systems to ensure smooth daily business operations.
• Installed, configured, and maintained desktops, printers, scanners, and peripheral devices across the office environment.
• Performed routine system maintenance, software updates, and security patching to maintain system stability and reliability.
• Executed scheduled data backup procedures to safeguard business-critical information and support data recovery readiness.
• Diagnosed and resolved hardware, software, and basic network issues, minimizing operational downtime for end users.
• Supported LAN connectivity, workstation setup, and peripheral integration to maintain a reliable office network environment.
• Assisted in maintaining IT asset inventory and technical documentation to support infrastructure management and operational efficiency.